Store Policy
All sales are final unless otherwise agreed. If a refund or exchange is authorised, it has to be accompanied by the original receipt. Due to the nature of fish and many other factors beyond our control, we firmly encourage all our customers to research or ask first about fish care/compatibility before the purchase.
​
No refunds, warranties, or exchanges on any fish and fish tanks. Please examine thoroughly before leaving the shop.
​
Regarding other items, warranties, exchanges, or refunds could be evaluated on a case-by-case basis within 24 hours of purchase.
​
Please make sure you receive your receipt before leaving the premises.
​
Any refund or exchange must be dealt with in person in the store.
​
For online orders, we adhere to the guidelines provided by the shipping agents.
Privacy & Safety
Parties to the contract
“We” as the seller means Aqua World Fish Shop & Pet Supplies at Corner of Nandharie Street and Main Road Longdenville - Trinidad.
“You” as the client means the person or legal entity entering into the contract with the seller.
​
Type of information we collect
We receive and store any information you enter on this website or provide us in any other way. Furthermore, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We might use software tools to measure session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. In addition, we collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
​
Storage, use, share and disclosure of our site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
To disable the sale of your information to third parties, you can click on the link on the bottom of the page "Do Not Sell My Personal Information" then clicking on "Submit".
​
Information collection
When you conduct a transaction on this website, as part of the process, we store personal information you provide us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons aforementioned only.
​
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. If make any changes and clarifications to this privacy policy they will be immediately posted on this website.
​
Consent withdrawal for site visitors
If you don’t want us to retain your data anymore, please contact us at aquaworldfishshop@gmail.com or send us a mail to:
Aqua World Fish Shop & Pet Supplies at Corner of Nandharie Street and Main Road Longdenville.
Wholesale Inquiries
We would like to thank you for your interest and belief in our products. We look forward to having you on board! We offer fish from our own reputable breeding farm to you providing high-quality tropical fish at a competitive cost.
Please fill out the form on our “Contact” page for your inquiries. We will reply back to you within 24 hours. If you don't hear back from us you are welcome to follow up with us via email at aquaworldfishshop@gmail.com
Payment Methods
Credit / Debit Cards
Offline Payments